You have 14 days from receiving your order to request a return.

To be eligible, the item must be in the same condition you received it: unused, still sealed, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email [email protected] with your order number and what you would like to send back. If your return is accepted we’ll send you instructions on where to send it. Return postage is at your own cost, and we’d recommend a tracked service — until it reaches us it’s still your parcel. Items sent back without first requesting a return cannot be accepted.

If the item is faulty, damaged or not what you ordered, we cover the return postage — see below.

 

E-liquids and other sealed items
Once the seal on an e-liquid has been broken we can’t take it back. Opened e-liquid can’t be resold for hygiene reasons, and sealed goods of that kind are excluded from the usual cancellation right once they’ve been unsealed. Unopened bottles can be returned as normal within 14 days.

If you’re unsure about a flavour, ask us before you order — the staff in Duston and Kingsthorpe will tell you honestly what it tastes like.

 

Damages and issues
This is separate from the 14 days above and isn’t limited by it. Please inspect your order when it arrives and contact us straight away if anything is defective, damaged, or not what you ordered — opened or not — and we’ll put it right. In that case we cover the return postage, and your statutory rights are unaffected.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

 

Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If it is, you’ll be refunded to your original payment method. Bear in mind it can take your bank or card company a few days to process and post it.

 

Any questions, email [email protected] and we’ll help.